Frequently Asked Questions

Ordering & Availability

We carry a rotating assortment of bath and body items. Popular names you may recognise include Lush 1000 Kisses Deep, Lush Cup O’ Coffee and Lush Mask of Magnaminty Self-Preserving, among others. Availability can change quickly for seasonal or limited items. If a product is out of stock, contact us at [email protected] to check whether it will be restocked or to request alternatives.

Shipping & Timing

Orders are processed within 1–3 business days. For deliveries within Canada, allow 3–7 business days in transit after processing. For specific shipping timeframes for your region or postal code, get in touch and we’ll provide an estimate based on current carrier transit times.

Products & Ingredients

Where provided, ingredient lists appear on each product page. If you have allergies or sensitivities, review those listings carefully and contact [email protected] for clarification when necessary. When product-specific facts are missing, we will direct you to the product listing or confirm details for you on request.

Returns & Refunds

We accept returns by mail within 30 days of delivery if items meet the conditions described on our Refund & Returns Policy page. Contact [email protected] to start a return; do not send items back before you receive return authorisation. Refunds are processed after we receive and inspect the returned item.

Need a specific answer?

Email [email protected] or call +1 9028301818 with the details relevant to your question.

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