Return Eligibility
If you wish to return an item, contact us at [email protected] within 30 days of the delivery date to request a return authorisation. Items must meet the conditions in this policy to qualify for a refund: they should be returned in an acceptable condition, and for hygiene-sensitive items please follow any product-specific guidance on the listing. Do not send returns before you receive authorisation.
How to Start a Return
- Email [email protected] with your order number and reason for return.
- Wait for return authorisation and instructions from our support team.
- Send the authorised return by mail to: 150 Springfield Lake Rd., Middle Sackville, NS, B4E 3B1, Canada.
We will provide any necessary return instructions when we authorise your request. The store covers return postage when the return is authorised; we will explain the method of reimbursement or arrangement in the authorisation message.
Refunds and Timelines
After we receive and inspect the returned item, we will process refunds within 7 business days. Refunds are issued to the original payment method or another method as agreed with you—please allow your bank or card issuer time to post the refund. There is no restocking fee. Original shipping may be refundable under certain circumstances; we will confirm this when authorising a return.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong product, contact us immediately at [email protected] with photos and order details. We will provide return instructions and arrange a refund or replacement once the return has been authorised and processed.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; petrossianfr pays reasonable approved return-shipping costs. Restocking fee setting: none. Original shipping is refundable for an approved return. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 150 Springfield Lake Rd., Middle Sackville, NS, B4E 3B1, Canada.
Store-Specific Return Details
- Return receiving region: Canada
- Return method: Mail after authorization
- Return request window: 30 days after delivery
- Return shipping payer: Store for approved returns
- Refund processing: 7 business days